Returns & Exchanges
Refunds will be given for merchandise returned within 14 days of purchase.
Exchanges only will be given for merchandise up to 30 days after purchase date.
All estate jewelry and customized sale (e.g., engraving & corporate gifts) are final sales.
Special orders are final sale. Special orders include custom design work created in-house and ordered placed with a manufacturer on your behalf.
Watch repair is warranted for 6 months from the date of completed repair. Warranty covers labor and parts replaced. It does not cover damage from misuse and abuse, broken crystals, stems, crowns, or bands (a) Partial watch repairs may be refused if movement is in poor condition or if work desired by the customer does not meet with watchmaker's standards. (b) Partial repairs have no warranty.
Repaired items left of 90 days will become property of Metalmark Fine Jewelry.